🇳🇱 Unique & handmade in the Netherlands 🇳🇱


Check our most frequently asked questions below. Do you have more questions just click "Chat" on the right corner of this page and we will help you the best we can

About Muse

Welke materialen gebruikt Muze
Muse jewelry is made from natural and durable materials: stainless steel/ Stainless Steel; precious stones and Swarovski crystal. Advantages of Stainless Steel: ♥ Good value for money. ♥ Durable, as it lasts super long and is also recyclable. ♥ No discoloration of the material. Advantages of Swarovski crystal: ♥ The shine is retained. ♥ Luxury appearance.
Hoe houd ik mijn sieraden glanzend
You would rather not have your jewelry discolored or broken. No matter what material your jewelry is made of, they get dirty and they get damaged by wearing them. Take good care of your jewelry so you can enjoy it longer. Here are some tips: ♥ Take off your jewelry before you go to sleep. The more you wear jewelry, the faster it will wear out and there is a chance that a piece will break while sleeping. ♥ Do not shower or swim with your jewelry on. Soap, chlorine and/or salt residue can be left on and in your jewelry which will eventually cause discoloration. ♥ Do not leave your jewelry in direct contact with perfume, make-up and certainly not with hairspray. This will make them dull. This is the only liquid that can discolor Stainless Steel jewelry. ♥ It is best to keep your jewelry in a dark and dry place, for example in a jewelry box. Last tip ;-) Give your jewelry a bath once in a while, just in lukewarm water with a little detergent, then gently wipe dry with a soft cloth, preferably a jewelry cloth. That will make them shine nicely again ;-).


Welke betaalmethoden worden geaccepteerd?
You can pay online with us using iDEAL (online payment through your own bank), VISA, Mastercard, Google Pay, Apple Pay, bancontact/Mister Cash, Paypal and Klarna. All online payments are made through Shopify's secure portal.
Verzenden jullie internationaal?
Yes, we ship to every country inside Europe and almost every other country in the world.
Kan ik achteraf betalen?
Met de betaalmethode Klarna kunt u uw bestelling achteraf betalen; u betaalt pas als u uw bestelling ontvangt. Klarna voert altijd een kredietcheck uit voordat je bestelling wordt goedgekeurd. Dit betekent dat er gecontroleerd wordt of en voor welk bedrag je een aankoop kunt doen bij Klarna. Muze is niet verantwoordelijk voor deze kredietcheck. Na ontvangst van je pakket heb je 14 dagen de tijd om de factuur te betalen. Voor een betaling met Klarna betaal je € 1,95 transactiekosten. Bij een retourzending worden deze kosten niet vergoed.
De betaling mislukt. Wat nu?
Als je de betaling niet via onze site kunt afronden, laat het ons dan weten zodat we samen naar een andere oplossing kunnen zoeken. Neem contact met ons op.

Returns policy

Is Buying Online Safe?
If you want to return an item, you must send us an email in advance, clearly stating your NAME, REASON and ORDER NUMBER. You will receive a response and a return number from us, you should mention this when returning the item. CAUTION: - Earrings (due to hygiene); - Jewelry that is custom made and SALE items Cannot be returned. The item to be returned must be in MUZE's possession within 7 business days. The address: MUZE Earrings Vlettevaart 27 5032 BK Tilburg The Netherlands
Cost of return & refund of purchase price
Als u de overeenkomst binnen 2 werkdagen herroept en het pakket binnen 7 dagen weer in ons bezit is. Kosten voor deze retourzending vallen onder de verantwoordelijkheid van de klant. Welke wijze van levering u ook kiest, u draagt de verantwoordelijk dat het pakket weer in ons bezit komt. Wij mogen wachten met ruiling tot wij de goederen hebben teruggekregen. Bij een eventueel zoek raken van het pakket, kunt u contact opnemen met de betreffende bezorgdienst. Het aankoopbedrag wordt in dat geval niet door ons gerestitueerd. U kunt in dat geval een claim indienen bij de bezorgdienst. Wanneer er sporen zijn dat het artikel gebruikt is, wordt het product NIET retour genomen.
Terugbetalingsbeleid | MUZE
Wij betalen u terug in de vorm van een tegoed op het account waarvan de bestelling is geplaatst. Wij geven geen geld terug. Retouren worden binnen 5 werkdagen verwerkt.
With high exception, and always by mutual agreement, a set can sometimes be exchanged. If you want a replacement product, you must place a new order. Should there be damage to the earrings upon receipt of this return, the cost may be recovered from the shipper.
Pakket vertraagd of zoek
If a package is not delivered, an investigation will be launched. This can take 2 weeks. As the recipient, you can also have an investigation started, I recommend doing the same. Depending on the outcome of DHL's investigation, MUZE will come up with an appropriate solution. It is not obvious that MUZE will refund the package or resend the product. The "problem" is equally annoying for the recipient and the sender, the delivery service is the only one to blame. If a package has been signed for, the legal condition to deliver a package has been met and you can file your claim with the relevant delivery service. If a package was delivered with track & trace and the package is lost, you can file a claim for damages with the delivery service. MUZE will assist you by supplying all the information you need. If you paid by credit card, you are often entitled to purchase protection from this payment service.


Wat is de levertijd van mijn bestelling?
Your order will be transferred to the delivery service within 24 hours. During busy periods (holidays) this may increase to 2-3 business days. Within the Netherlands, you will receive your order within 2-3 business days. Orders within Europe will be delivered within 3-5 business days. Orders outside Europe typically take around 2 weeks until delivery.
Wat zijn de verzendkosten?
Within the Netherlands: Orders with a total amount above €75 will be shipped to you free of charge. For orders of €75 or less, shipping costs of €4.95 will be charged, including track & trace. Within Europe: Shipping costs of €6.95 will be charged, including track & trace. Outside Europe: We charge €12.95 shipment fee, including track & trace.
Wat gebeurt er als ik niet thuis ben voor de levering?
If you are not at home, the deliverer will try to leave the package with your neighbors or make a second delivery attempt (usually on the next business day)*. If you are not at home on the second delivery attempt either, the package will be taken to a nearby pickup point. You will always receive notification of this from the delivery service. *In some cases, the delivery service may take the package to a pickup point directly after the first delivery attempt. In this case, you will always receive notification from the delivery service.
Ik heb mijn pakket niet ontvangen. Wat moet ik doen?
Please refer to the Track & Trace code you received for the current status of your package. If the information there is unclear or if you cannot solve the problem, please contact MUZE via We can check with the delivery service where your package is located.
Special instructions for seller
MUZE Gift Voucher

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