FAQs
Check our most frequently asked questions below. Do you have more questions just click "Chat" on the right corner of this page and we will help you the best we can
About Muse
Which materials are used?
Muse jewelry is made from natural and durable materials: stainless steel/ Stainless Steel; precious stones and Swarovski crystal.
Advantages of Stainless Steel:
♥ Good value for money.
♥ Durable, as it lasts super long and is also recyclable.
♥ No discoloration of the material.
Advantages of Swarovski crystal:
♥ The shine is retained.
♥ Luxury appearance.
How do I maintain my earrings?
You would rather not have your jewelry discolored or broken. No matter what material your jewelry is made of, they get dirty and they get damaged by wearing them.
Take good care of your jewelry so you can enjoy it longer.
Here are some tips:
♥ Take off your jewelry before you go to sleep. The more you wear jewelry, the faster it will wear out and there is a chance that a piece will break while sleeping.
♥ Do not shower or swim with your jewelry on. Soap, chlorine and/or salt residue can be left on and in your jewelry which will eventually cause discoloration.
♥ Do not leave your jewelry in direct contact with perfume, make-up and certainly not with hairspray. This will make them dull.
This is the only liquid that can discolor Stainless Steel jewelry.
♥ It is best to keep your jewelry in a dark and dry place, for example in a jewelry box.
Last tip ;-)
Give your jewelry a bath once in a while, just in lukewarm water with a little detergent, then gently wipe dry with a soft cloth, preferably a jewelry cloth. That will make them shine nicely again ;-).
Payment
Which payment methods are accepted?
You can pay online with us using iDEAL (online payment through your own bank), VISA, Mastercard, Google Pay, Apple Pay, bancontact/Mister Cash, Paypal and Klarna.
All online payments are made through Shopify's secure portal.
The payment failed. What now?
If you are unable to complete the payment via our site, please let us know so that we can find another solution together. Please contact us.
Dispatch
What is the delivery time for my order?
Your order will be transferred to the delivery service within 24 hours. During busy periods (holidays) this may increase to 2-3 business days. Within the Netherlands, you will receive your order within 2-3 business days. Orders within Europe will be delivered within 3-5 business days. Orders outside Europe typically take around 2 weeks until delivery.
What are the shipping costs?
Within the Netherlands:
Orders with a total amount above €75 will be shipped to you free of charge. For orders of €75 or less, shipping costs of €4.95 will be charged, including track & trace.
Within Europe:
Shipping costs of €6.95 will be charged, including track & trace.
Outside Europe:
We charge €12.95 shipment fee, including track & trace.
Package delayed or lost
If you are not at home, the deliverer will try to leave the package with your neighbors or make a second delivery attempt (usually on the next business day)*. If you are not at home on the second delivery attempt either, the package will be taken to a nearby pickup point. You will always receive notification of this from the delivery service.
*In some cases, the delivery service may take the package to a pickup point directly after the first delivery attempt. In this case, you will always receive notification from the delivery service.